GENERAL TERMS AND CONDITIONS OF RESERVATIONS

1. Scope of Application
   The conditions set forth herein, as well as any specific agreements that may be made between the parties, shall govern the relationships established between AMARE TURISMO NÁUTICO, S.L. (hereinafter “the company”) and the users of the services it offers (hereinafter “the client” or “the passenger”).

   In drafting these conditions, Spanish regulations and legal provisions applicable to this type of service have been taken into account, such as Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary laws.

   Passengers expressly accept the terms and conditions of the nautical services offered, and in particular those set out herein.

2. General Characteristics of the Services
   2.1. The company’s purpose is the provision of various nautical services.
   2.2. This website informs clients about the different services offered and marketed by the company.
   2.3. Booking and all reservation procedures will be carried out by email at info@amareturismonautico.com or by phone at +34 650 410 322.
   2.4. The availability of the services offered on this website must be verified in advance with the company through the authorized channels also listed on the website.
   2.5. A ticket is only valid for the date and time specified on it.

3. Price
   3.1. The prices of the different nautical routes offered on this website are listed at their most economical option and shall remain valid as long as they are accessible to clients. The price of requested nautical services not listed on this website will be that indicated in the estimate sent through our electronic channels.
   3.2. The price may vary depending on the number of passengers who ultimately make the trip.
   3.3. The price must be verified. Passengers will be duly informed of the applicable final rate.
   3.4. The company reserves the right to modify prices to cover possible variations in costs. Such circumstances will be communicated to all confirmed reservations. Clients may choose either to cancel their reservation without penalty or to maintain it.

4. Payment Methods
   4.1. Passengers may make their payments by bank transfer, credit card, cash, or any other means agreed upon by the parties.
   4.2. To formalize the reservation, a payment will be requested. The reservation will only be considered finalized once the payment has been made.
   4.3. If the client does not make the payment within 5 days after the reservation confirmation has been sent, the company shall have the right to cancel it and impose the corresponding management charges for the reservation.

5. Cancellations by Clients
   5.1. Penalties for reservation cancellations are as follows:

   • More than 30 days in advance: no penalty.

   • Between 30 and 15 days before departure: 50% penalty.

   • Within 15 days before departure or on the same day: 100% penalty.

   • Due to duly justified force majeure: no penalty.

   5.2. Cancellations must be processed in writing via email to info@amareturismonautico.com
   5.3. Reservations for trips to Areoso, once authorizations have been managed, are non-refundable

6. Changes Made by the Company
   6.1. The company reserves the right to modify activities when necessary due to force majeure or safety reasons.
   6.2. When the modification is significant, the company will notify the client in writing as soon as it becomes aware. The client may then choose to:

   • Accept the modification with the new conditions and corresponding price.

   • Cancel the reservation with a full refund and no penalty.

   • Change to another nautical activity of equal characteristics, or a superior or inferior one with the corresponding price adjustment (increase or decrease), subject to availability.

   6.3. The client must communicate their decision in writing within 3 days after receiving the notification. If no response is received, it will be understood that they opt for cancellation without penalty.
   6.4. The company may modify the departure time due to weather, force majeure, or justified technical/organizational issues. Delays of up to 2 hours from the scheduled departure time may occur without entitling the client to a refund. In the event of definitive cancellation, the client may choose between: a full refund or a voucher to carry out the activity on another date.

7. Modifications and Claims
   7.1. Any modifications will only be valid when made in writing.
   7.2. If the client has a complaint or claim, they must immediately inform company staff so that appropriate measures can be taken to resolve it. If this is not possible, it must be submitted in writing. The claim document must be signed by the client and a company representative.
   7.3. The company is not responsible for stolen or lost items.
   7.4. Official complaint forms are available to clients.

8. Jurisdiction and Applicable Law
   For the resolution of disputes or disagreements regarding interpretation or jurisdiction, the parties expressly submit to the jurisdiction and competence of the Maritime Authorities and, if applicable, the Courts and Tribunals.